Required skills

language and literacy skills to

communicate impartially and diplomatically with diverse stakeholders including conducting open discussions and using appropriate questioning techniques

read interpret and communicate historic records case law legislation regulations policies procedures and guidelines relating to workplace relations

prepare records written reports and correspondence containing information that is impartial validated accurate and complete

timemanagement skills to plan and prioritise work

interpersonal and teamwork skills to

work as a member of a team

consult and provide advice

planning and organising skills to administer and manage records and files

Required knowledge

historical records and legal information relevant to particular workplace relations issues

workplace relations framework

workplace relations legislation at federal and state levels including conditions and entitlements

roles and responsibilities of stakeholders including employers employees unions and advisory bodies

organisational policies and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

analyse complex workplace relations issues

research legislation including common and case law to identify appropriate and accurate responses

seek expert legal advice as required

communicate complex workplace relations information in plain English to diverse stakeholders

Consistency in performance

Competency should be demonstrated by providing advice on a range of complex workplace relations enquiries involving

a variety of types of industrial instruments

a range of issues regarding conditions and entitlements

diverse enquirers

Context of and specific resources for assessment

Assessment must comply with

organisational client management and health and safety procedures

applicable regulations and codes

Access may be required to

a simulated work environment

organisational policies and procedures

workplace relations information

Guidance information for assessment

The following assessment methods are suggested

oral questioning about

workplace relations information sources

case law applicable to complex workplace relations enquiries

range of expert advice available

examples of complex workplace relations issues

observation of the candidate providing advice on a range of complex workplace relations issues to diverse enquirers

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Complex workplace relations issues may relate to:

Stakeholders may include:

Nature and extent of information may include:

Relevant legal documentation may include: